Our most frequently asked questions / answers

Here are the most frequently asked questions before purchasing our masks. Do not hesitate to contact us if your question is not listed below.


Email : [email protected]
Tel : +32 2 476 09 44

 

We understand your concern, but we want to reassure you that we have passed the most rigorous health tests according to the new European standards (CWA 17553: 2020) for the performance, shape, production and evaluation of barrier masks. We have also received numerous certifications (including that of the CITEVE laboratory) to meet the most strict health requirements: no silver nanoparticles, no titanium dioxide, we meet the GOTS ecological criteria for printing, the textile fiber is certified OEKO TEX® Standard 100.

Everything is scrupulously studied for the health of the people who wear a Kowi Kowi.

You can see all the details on the product pages of the website: https://kowikowi.com/care/

 We have done everything possible for the comfort of glasses wearers! The Kowi Kowi are equipped with a large adjustable nose clip to significantly reduce fogging on eyeglasses or sunglasses.

We are a Belgian company, which officially reproduces works of Art on masks, in collaboration with artists, art foundations and rights holders.

Kowi Kowi® masks are created with great expertise, in a unique textile designed for comfort and breathability, while respecting the highest health standards.

They are reusable, easy to adjust to each person’s face, and ultra comfortable.

We apologize for the inconvenience. This is unusual.You can send us an e-mail with your order number to [email protected] We will contact the appropriate department directly for your order and get back to you as soon as possible.

We have different points of sale such as museums or partner stores. Here is the link to find the closest point of sale to you:

Find a Store

For online orders, www.kowikowi.com

The delivery is between 1 and 3 working days, and free from 40€ for Western Europe.

The delivery time is 1-3 days. We do our best to offer a very fast delivery time! The delivery is free from 40€ of purchase for Western Europe.

You can indicate the desired changes by sending an e-mail to: [email protected] , we will process your modification directly.

We thank you for your interest, however for logistical reasons we only work by secure payment by card via our website.

We advise you to wash your masks in a washing machine at 60° and then dry them in the open air. In order to preserve your mask, wash it in a bag designed for delicate laundry, slide the ear clips inwards as much as possible to prevent them from falling off during washing.

Don’t forget to clean your Kowi Kowi bag with soapy water, then dry it well with a paper towel to keep it clean and to be able to slip your mask in between uses.

In order to replace the ear clip on the mask cord, we advise you to
with a small metal rod bent in half, such as a paper clip, which you should extend it completely and then fold it in half, insert the mask cord in the center of the fold of this metal rod, and then put on the earclips.

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